The LEAP Guarantee
We like to think of our customers as friends we simply have yet to meet, and being a good friend means making you happy. Without you, LEAP is just a neat little idea and a bunch of soap with no home (and that’s kind of sad). We stand behind our products and if you’re not happy with your LEAP product, we’re not happy.

Returns
If you purchased your LEAP product from leaporganics.com, you can return it by mail for a full refund within sixty (60) days of the date of the purchase if you include the original receipt. If it’s beyond sixty (60) days from the date of purchase, you may return it for an exchange of equal value.

If you purchased your LEAP product from a retail store, please contact the store directly for their return policy. It’s always better to try to return the product to the store from which you bought it since you’ll save on shipping it back to us. However, if the store does not accept your return, please return the product back to us at LEAP (you need to pay for shipping). You can return it by mail for a full refund within sixty (60) days of the date of the purchase if you include the original receipt. If it’s beyond sixty (60) days from the date of purchase, you may return it for an exchange of equal value.

Unfortunately, we do not give refunds, credits, or exchanges for sale items, discontinued items, or items purchased through unauthorized resellers or online auctions. While we will do what it takes to make you happy, we do reserve the right to refuse returns for items that are more than one (1) year old, are almost completely used up (that’s gross, too), or you are trying to return an unreasonable number of items (which would be really strange don’t you think?).

Mail Returns To:
LEAP Organics – Returns
One Broadway, Floor 14
Cambridge, MA 02142

Please include: 1) original receipt, 2) indicate whether you want a refund, replacement, or exchange (if available), and 3) reason for return.
Returns are processed as soon as we receive them, but please allow up to ten (10) to fourteen (14) days for full processing.
Unfortunately, shipping fees are not reimbursable and are the customer’s responsibility.

Damaged Items
When your order arrives, please have a look at the package to make sure it’s in good shape. Sometimes, packages do get some wear and tear (poor boxes), but the products inside are always packed well and should arrive safe and sound. In the unfortunate case that they don’t arrive intact, please contact us immediately at customercare@leaporganics.com and we will handle this immediately. Please provide the order number, what happened, and make sure to include your email or phone number (whatever is the best way to reach you). We’ll handle this swiftly, get you some new stuff, and take care of all shipping charges.

A LEAP Shipping Error
While we hope this never happens, in the smallest of small chances it does, we apologize ahead of time for the inconvenience (we hate it when it happens to us!). Please email us immediately at customercare@leaporganics.com and provide us with the order number, error information, and the best way to reach you (email or phone number). We’ll handle this swiftly, get you the right stuff, and take care of all shipping charges.